Little Home

Faq

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Sopot Gdańsk Wrzeszcz Warsaw Gdańsk Główny Gdańsk Zaspa Dowolna lokalizacja
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Guests/ Bookings
For owners
Booking
How can I make a booking?

You can book an apartment either by completing a form on our website or by telephone.

 

How can I pay for my booking?

You can pay for your booking with a credit card, money transfer or online payment. 

Will I receive a booking confirmation?

Of course. We send an email with all the necessary information, including all the formalities and the following steps, to the email address provided. 

The apartment and surrounding area
What can I expect in the apartment?

For the guest’s convenience the apartment provides clean sheets, towels, cosmetics and a welcoming set. It also includes a hair dryer, microwave oven, iron and ironing board, fridge, induction hob as well as coffee and tea. 

Where can I park my car?

Detailed information about parking for individual apartments is included in the email regarding your booking. Depending on location it may be free or paid parking, a designated parking spot etc.  

 

Is smoking allowed in the apartment?

All apartments are smoke-free, and it is prohibited to smoke inside. Additional cleaning fees will be charged in the case of disregarding this rule. 

 

Entering and staying in the apartment
Should I provide information about my arrival time?

Yes. The day before your arrival we will contact you in order to establish all the details, including your arrival time. 

At what time can I check into the apartment?

The check-in time is 3:00 pm. It is possible to check-in earlier, but confirmation from the reception desk is required. 

How do I enter the apartment?

Our apartments operate on Self Check-in basis. Detailed information on how to enter the apartment will be sent to you via text the day before arrival.

Who do I contact in case of emergency?

Our Client Services Specialists are at your disposal for 24h – please call them in case of emergency or if you need any additional help.

Checking out of the apartment
Where should I leave the keys?

Detailed instructions on the check-out procedures, including information on where to leave the keys, can be found in the apartment. 

By what time do I need to check out?

Check-out times vary depending on the apartment, but usually it’s around noon – from 11:00 to 12:00pm. Detailed information is included on the instructions provided for each apartment. 

Are my impressions of the stay relevant?

The guest’s impressions of the stay in our apartments are very important to us. They are the most relevant evaluation of our work, and valuable suggestions on how we can improve. On the day of your departure, we will send you an email asking for your evaluation of the stay in our apartment. We appreciate any and all opinions, as they are a direct and therefore the best source of information. 

 

Frequently asked questions
How can I profit from my apartment?

First and foremost, a decision to start a cooperation with Little Home needs to be made. Apart from establishing the conditions of the cooperation, and signing some paperwork, the owner doesn’t need to worry about anything, we’ll take care of the rest:

  • Our employee will check and evaluate the apartment – we will create a list of equipment necessary to keep the apartment up to Little Home standards. 
  • We will ask You to choose the extent of services and actions you would like us to take in your name. 
  • We will prepare a contract tailored to Your personal needs. 
  • We will set up a meeting, sign the contract, and afterwards you can pass the apartment on to us. Alternatively, we can send you both the contract, and the protocol of passing on the apartment – you can then send us the signed copies via postal service. 
  • From that moment on, we will professionally take care of Your apartment. You won’t need to worry about anything anymore. 

 

How can we start a cooperation?

In order to start collaborating with us, all you need to do is send us an email or call our office. You can also download our information folder (found at the bottom of the “FOR OWNERS” subpage). Our employee will happily meet up with you and tell you more about our services. 

When will I start making profit?

The profit from renting your apartment will be transferred to you only a few days after the end of the first month of renting. Little Home prepares your property for renting within several days from finalizing formalities, provided the interior doesn’t require redecorating. If additional equipment is necessary, the process of putting up the offer might be delayed. 

Is the duration of the contract predetermined?

No. Each contract is individually tailored to match the expectations of the property owner. 

What are the settlement forms?

The payments are settled monthly. At the beginning of each month you will receive a summary of all finalized stays and any possible additional costs.  

Whether you submit your tax return as a natural person or as a business owner is up to you. You can also choose to settle payments in the form of fixed monthly rent or, if you prefer, a system of provisional settlement based on actual income generated by renting your apartment. 

 

 

Do I have to pay the bills?

No. We offer flexible settlement forms, tailored to individual expectations of property owners. At your request, we can sign a contract which includes covering all the current bills on your property. 

What about damages?

Damages happen very rarely. As a precaution against possible damage caused by improper use of the apartment, we charge a deposit from all long-term tenants. If the cost of repairs exceeds the deposited amount, we will recover the remaining amount. In the case of short-term rentals, we enforce damage coverage from our clients. 

Will I be able to stay in my apartment?

Yes, we don’t limit your ability to use your own property. You will, however, need to consider prior bookings. The apartment will always be ready for your arrival, as it is for all clients. 

Do I need to prepare my apartment somehow?

Proper apartment preparation is crucial, so we will help you do it, and whenever possible – do it for you. At your request our home stager can advise you on how to improve your apartment’s appeal with just a few tweaks. It’s also very important, that the apartment has all the necessary appliances.  We make sure that all the apartments we manage are up to the same standard. If there’s an element that your apartment is missing, we will provide it in your name. Keeping you up to date on everything, of course. 

Does your offer include other services, apart from standard guest stays?

As you probably know, we take care of our guests on each stage of their stay – from cleaning services and booking management, to offering additional services, such as event-related rentals. But for your convenience and at your request we can also:

  • prepare the apartment for rental, which includes purchasing in your name all products from our required appliances list, as well as provide a professional decorating service to improve the apartment’s appeal;
  • settle all the payments related to the property which includes: rent, appliances (electricity, TV) etc. We do this in your name and the costs are included in our monthly settlements with you.  
  • maintenance of your apartment in the event of malfunction. We’ll take care of fixing it.  
Can I check if my apartment is being rented?

Yes. Each owner of the apartments we manage is offered access to our booking service where all finalized and planned bookings of their apartment, including estimated income from these bookings, are displayed. 

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